Your Questions, Answered

A real person talks through what's going on, then arranges a licensed plumber to head your way. Once we've had a look, we agree a fixed price together, and the work goes ahead once you say yes.

Call (02) 9139 9963 for the fastest response, day or night. If it's not urgent, our contact page has a callback form and someone will get back to you.

Same day where we can manage it, sometimes sooner depending on what's already on. We won't promise a set arrival window, but whoever answers will tell you honestly what to expect.

Water spreading somewhere it shouldn't, no hot water at all, a drain backing up, or any suspected gas leak. If you're unsure, call anyway; we'd rather talk it through than have you guess.

No. We lock the price in before starting, and it doesn't move once the work is underway. If something genuinely unexpected turns up, we stop and talk to you before doing anything else.

It's $65 off your first booking with us, taken off the job itself once you've confirmed you're a new customer. Just mention it when you call.

Because the lowest price on a page rarely covers proper parts, a licensed tradesperson and a lifetime labour warranty on the work. We compete on honest pricing with no surprises instead of racing to the bottom.

Yes, every time, with no obligation to book once you've heard it. The $0 call-out means getting someone out to look costs you nothing either way.

Artarmon, Crows Nest, Cammeray, Willoughby and St Leonards, alongside Naremburn itself. Each area page covers what we typically see in that particular suburb.

Yes, all five neighbouring suburbs, as part of the same regular run rather than a special trip out. Pricing and response are the same as they are at home.

Plumbing for renovations, yes, regularly, especially in Federation-era cottages being brought up to current standards. New-build plumbing sits outside what we cover; ours is repair and emergency work.

Local enough to know Naremburn Community Centre and Library on Central Avenue, and to have grabbed a coffee at Flat Rock Brew Cafe more than once. This is our home turf, not somewhere we occasionally pass through.

The labour on anything we've done, for as long as you're in the home. If our workmanship is the reason something fails again, we come back and put it right at no charge.

Yes. We're Lic #465156C, and you're welcome to check it against the NSW register yourself if that gives you peace of mind.

Yes, our gas fitters hold a separate licence for gas work, not just general plumbing. That covers everything from a hot water unit to a suspected leak.

Every plumber we send out is licensed and fully insured, on every callout, no exceptions.